Frequently Asked Question
There is no image from the camera!
Last Updated 8 years ago
a) The app may have been denied access to the camera. To fix it:
- Please go to your device "Settings" and enable the option at Privacy > Camera > Dideye.
- Alternatively, go to device "Settings" and enable the option at Dideye > Privacy > Camera.
b) You may have actively restricted access to the camera:
- Please go to your device "Settings" and enable the option at General > Restrictions > Camera.
Note: Device "Settings", is the app outside Dideye where you can, for instance, enable "Airplane Mode".
c) Running the app with a phone call in course, may prevent the app from receiving the feed from the camera. Relaunch the app when the phone call is finished.
d) Try quitting the app completely by double clicking the home button and killing the app. Then launch the app again.
If you somehow, happen to be experiencing frequent absence of camera feed, please contact support.
- Please go to your device "Settings" and enable the option at Privacy > Camera > Dideye.
- Alternatively, go to device "Settings" and enable the option at Dideye > Privacy > Camera.
b) You may have actively restricted access to the camera:
- Please go to your device "Settings" and enable the option at General > Restrictions > Camera.
Note: Device "Settings", is the app outside Dideye where you can, for instance, enable "Airplane Mode".
c) Running the app with a phone call in course, may prevent the app from receiving the feed from the camera. Relaunch the app when the phone call is finished.
d) Try quitting the app completely by double clicking the home button and killing the app. Then launch the app again.
If you somehow, happen to be experiencing frequent absence of camera feed, please contact support.